Refund policy

We stand behind our products and our goal is to do right by our customers.  We also understand that sometimes our products are not a good match or sizes need to be exchanged. We aim to offer a hassle-free experience to allow more people to experience the wonderful benefits of our products.

Please drop us a note at customersupport@zatechsports.com with any questions or concerns. 

This Refund and Exchange Policy covers returns, exchanges and refunds:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase. We offer free returns and exchanges, however, in certain and specific circumstances, you may be responsible for the shipping and handling of returned item(s). Please reach out if you have any questions.

To start a return, you can contact us at customersupport@zatechsports.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customersupport@zatechsports.com.

30-Day Risk-Free Wear-Test
Our 30-Day Risk-Free Wear-Test lets you try one pair to see how it works for you. Returns and refunds are for unworn, unused merchandise only.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
Need a different size or color? Contact us at customersupport@zatechsports.com within 30 days of delivery and we will arrange an exchange. Exchanges follow the same conditions as returns (unworn, unused), including those that may apply to shipping and handling. Not sure of your size? Contact us before you order. For larger orders (5 or more pairs of the same size) we may contact you before shipping to confirm your size.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 days of us receiving your return. Please remember it can take some time for your bank or credit card company to process and post the refund too.